Updated Review: I have amended my review from 3 to 5 stars based on this company's amazing customer service. They offered me a full refund tp make me happy because I gave them 3 stars! That is amazing customer service. As far as the product, I continue to use it ( now 2 weeks) and I'm thinking I'm seeing a slight improvement. Like my veins are easier to hide by brushing a little Bare Minerals make-up over them. I will update again if I see any more improvement. (First picture is from my first review. Second picture is from now with a little make-up over it)I have only been using this for a week, so I'm not sure yet if it is helping the appearance of my veins. It does feel good, like tingly and refreshing. I'm not loving the smell, but it does dissipate.